How Can We Help?
Browse guides for getting started, DSCSA compliance, payments, and more.
Search coming soon — browse by category below
Browse by Category
Find answers organized by topic.
Getting Started
New to RxTrader? Learn the basics of navigating the platform and placing your first order.
DSCSA Compliance
Understand how we handle traceability, trading partner verification, and documentation.
Buyers
Browsing inventory, checking out with a patient-need attestation, and tracking deliveries.
Sellers
Listing products, managing orders, setting up banking, and shipping orders.
Payments & Billing
ACH payment holds through Stripe, understanding transaction fees, and payout timelines.
Orders & Shipping
FedEx label generation, real-time tracking, and automatic delivery confirmation.
Account & Security
OTP login, license verification, and keeping your account secure.
API & Integrations
Webhook configuration, API reference, and integrating RxTrader with your systems.
Popular Articles
Start with the guides our users find most helpful.
How to Place Your First Order
A step-by-step walkthrough from searching for products to delivery confirmation.
Read article DSCSA ComplianceUnderstanding DSCSA Requirements
What the Drug Supply Chain Security Act means for your pharmacy.
Read article SellersSetting Up Your Seller Profile
Complete your profile, add banking info, and list your first products for sale.
Read article Payments & BillingHow Our Secure Payment Hold Protects Your Transactions
Learn how ACH payment holds through Stripe keep both buyers and sellers safe.
Read article Orders & ShippingTracking & Delivery Confirmation
How FedEx integration provides real-time tracking and automatic delivery confirmation.
Read article Account & SecurityHow Secure OTP Login Works
Why RxTrader uses passwordless authentication and how it protects your account.
Read articleDSCSA Compliance Help
The Drug Supply Chain Security Act affects every pharmaceutical transaction. RxTrader's documentation tools support your compliance, but understanding the requirements helps you run your business with confidence.
Explore our DSCSA Compliance guides in the Help Center, or contact our team for a personalized walkthrough of how RxTrader supports your compliance needs.
Talk to Compliance TeamStill Need Help?
Can't find what you're looking for? Our support team is ready to assist.