Frequently Asked Questions
Everything you need to know about RxTrader, DSCSA compliance, and how our platform works.
Getting Started
RxTrader is a pharmacy-to-pharmacy marketplace that connects licensed pharmacies so one pharmacy can transfer medication to another to fulfill a specific patient’s prescription. The Platform includes built-in DSCSA documentation tools, secure payment holds, and FedEx shipping.
At launch, RxTrader is available only to licensed pharmacies. All users must pass identity verification and provide a valid state pharmacy license, DEA registration, and NCPDP number before accessing the platform.
Click "Request Access" on the homepage to begin the onboarding process. Our team will review your license information and typically respond within 1–2 business days.
RxTrader charges a flat 12% transaction fee on every order, plus applicable payment processing fees.
DSCSA Compliance
The Drug Supply Chain Security Act (DSCSA) is a federal law that requires pharmaceutical trading partners to track and trace prescription drugs through the supply chain. Every transfer of ownership requires Transaction Information (TI), Transaction History (TH), and Transaction Statement (TS) documentation.
RxTrader captures and stores seller-provided DSCSA documentation for every transaction, including transaction information, transaction history, and transaction statements. This documentation is retrievable by Members and supports each Member’s own DSCSA compliance obligations.
Yes. All sellers are verified against FDA and state licensing databases before they can list products. Verification is repeated periodically to ensure ongoing compliance.
RxTrader has built-in workflows for handling suspect and illegitimate product reports. Flagged products are quarantined and our compliance team is notified immediately. We follow all FDA guidance for investigation and reporting.
Payments & Payment Holds
All payments are processed through a secure ACH payment hold via Stripe. When a buyer confirms an order, funds are held securely and only released to the seller after verified delivery is confirmed by FedEx tracking.
A secure payment hold protects both buyers and sellers. Funds are held securely with Stripe and are only released to the seller once delivery is confirmed. This reduces disputes and builds trust between parties who may not have an existing relationship.
Funds are released from the payment hold automatically when FedEx confirms delivery. ACH transfers typically settle within 1–3 business days after release.
Yes. Banking information is handled exclusively by Stripe, a PCI-DSS compliant payment processor. RxTrader never stores your full banking credentials — we only receive a tokenized reference from Stripe.
Orders & Shipping
RxTrader generates FedEx shipping labels for confirmed orders and provides real-time tracking through the platform. Delivery confirmation events are automatically captured and used to trigger release of the payment hold.
Currently, RxTrader uses FedEx for all shipments to ensure consistent tracking data and reliable delivery confirmation for payment hold processing. Additional carrier support may be added in the future.
Contact our support team immediately if a shipment is lost or damaged. Funds will remain held while the issue is investigated. We will work with FedEx and both parties to reach a resolution.
Account & Security
One-time passcodes (OTP) are more secure than passwords. They cannot be phished, are useless once used, and expire quickly. This eliminates the risk of compromised passwords for high-stakes pharmaceutical transactions.
Check your spam/junk folder first. If the code still has not arrived after a few minutes, use the "Resend code" option on the login screen. If you continue to have issues, contact us at support@rxtrader.com.
Account information can be updated from the Settings section of your dashboard. Some changes — such as license updates — may require review by our compliance team before taking effect.
Still Have Questions About Compliance?
DSCSA requirements can be complex. Our team can help you understand how RxTrader supports your DSCSA compliance obligations.